1 hour ticket response
We are devoted to giving a fast and accurate reply to each support ticket submitted by a customer. Our professional client support team members will examine your situation and will think of the best solution. We offer a 1–hour response time guarantee for all customer support tickets. In fact, our average trouble ticket response time has proven to be 20 minutes.
A Premium Customer Support Service
We’ve got a team of web hosting support techs who are ready to answer all your requests anytime you are in need of assistance. Most of our help desk staff representatives have many years of experience in the shared web hosting world, which implies that you can constantly rely on fast and detailed answers to your concerns.
An Intuitive Help Center Section
To help you find a quick hint on how to use a particular feature, we have incorporated a really user–friendly Help section in your Web Control Panel. You can search through an enormous collection of web hosting account management articles and website administration articles, check our F.A.Q. section or check our educational video tutorials.
