Tech Support Channels
A One–Hour Ticket Response Guarantee
Each assistance request you submit to us will be responded to within maximum sixty minutes. In case your ticket or email needs further assistance from a sysadmin, we will without delay forward it and leave a note to let you know that your issue is being worked on. If you order the Admin Services package, all of the server management services included there will be carried out at a time of your liking.
A Topflight Help Desk Support Service
We’ll be available to you 24–7–365 to reply to any queries that you may have regarding our Web Control Panel or any of the applications that we have installed for you on the dedicated web hosting server. If you also require help tackling server administration tasks, you can take a glance at our Admin Services package, which includes data backup storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures
A User–Friendly Help Section
We have equipped our Web Control Panel with a circumstantial knowledgebase, which includes extensive explanations of its features and functionalities. Furthermore, we have shot in–depth video tutorials that will further instruct you how to carry out a certain operation or troubleshoot a regularly encountered issue. The educational articles and the tutorial video clips are readily reachable from every Web Control Panel section via the Videos and Help buttons situated in the top right corner.