Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client help team is educated to fairly quickly address all shared web hosting users’ concerns and information demands. Through our ticketing system, it will be easy to submit your question and a support staff representative will, no doubt go back to to you within max sixty minutes. Actually, practice has demonstrated that the standard solution period is Twenty minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our assistance service is supplied by a group of educated professionals which are able to react to your query promptly. You can easily communicate with the support staff by starting a help and support ticket from your Web Control Panel or by sending us an email. On business days, you can also call us on the telephone or take advantage of the online chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • If you require support while performing tasks within the Control Panel, you can always click on the Help key and find your issue in the set of content articles that will appear. We have as well turned the vast majority of posts into educational videos. The listing of educational videos will come up if you select the Videos button present on the top right.