A 99.9% Server Uptime
We’ve built our shared web hosting platform using dependable hardware components and strongly customized software. Our administrators have installed a modified version of SELinux on all our machines to ensure the highest level of security and dependability. We have set up several denial–of–service prevention tools coupled with very powerful firewall programs to make sure our internal network is unassailable and safe.
Our shared web hosting packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you select, our guarantee stays unchanged.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also set up our own internal network in all our datacenters. Everything is based on premium–quality hardware parts fabricated by Juniper. Also, on each router, we have put a firewall with an intricate set of rules as a way to filter out all suspicious requests.
Because of this, in all our data center facilities – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re not satisfied with our services, or if you find them insufficient, or if you decide that you need a Linux VPS hosting services instead of a cloud hosting plan – you will receive a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have complete control of your domain names even when you terminate your web hosting account with us.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get a reply, you probably know how irritating this can be, particularly when your website is on the line. This is the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our techs will be right here for you and they’ll respond to you within sixty minutes. And the best part is that their average support ticket response time is under 20 minutes!