Should you ever experience a problem with your site and be unable to deal with it on your own, ask the web hosting company’s customer service team to help you get the website back online. A prompt resolution would be the best scenario, but lots of hosting companies answer within 24 hours or even more, particularly if you’re doing business with a hosting reseller. Even if the problem can be solved quickly, your website may not function satisfactorily or may not be accessible whatsoever for a long stretch of time, so you may lose potential clients since it is extremely unlikely that anybody will be happy to come back to a site that is inoperational. Thus, you have to make sure not only that you can get in touch with your hosting provider, but also that they can answer and assist you in a well-timed manner. If an app update does not proceed smoothly or you delete something unintendedly, for example, the site must be restored swiftly so as to prevent long downtime.

One-Hour Response Guarantee in Shared Web Hosting

Our shared web hosting come with a sixty-minute reply guarantee, which implies that irrespective of what query or difficulty you might have, we’ll always be there to assist you. As a matter of fact, it rarely takes more than 30 minutes to get an issue resolved or a query answered, and this is valid for both sales and technical matters. Our help desk staff reps will be at your disposal 24/7, even on weekends and public holidays, which means that you will get prompt support at any time. We realize how priceless time can be, so by the time we reply to your email or ticket, we will have investigated the matter and, if we haven’t discovered a solution, we will supply you with more info on what you need to do on your end – if the circumstances necessitate this. With our support service, you can rest assured that there will be someone to assist you immediately, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our tech support staff representatives will be at your service all the time and they’ll respond to any trouble ticket that you submit through our hosting Control Panel within no more than one hour. The ticket response time is guaranteed regardless of whether you have a generic enquiry about your semi-dedicated server or you chance upon some complication and for most issues you won’t have to wait even that long. Irrespective of what the essence of the issue is or what time it is, we’ll be there to help you, as we are available 24-7-365 to address any technical, general or billing issue. If you contact us about anything that is within our capability, we will sort it out before we reply to you, which suggests that you will not have to wait around for hours or days while the problem lingers. In case there’s something that you have to do on your end, we’ll supply you with the needed info – what possible solutions to try, what steps to take, etc.