Integrated Ticketing System

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A ticketing system is the most popular means of communication that web hosting companies offer to their customers. It’s usually part of the billing account and is the best way to tackle a problem that requires a certain period of time to examine or that needs to be forwarded to a system administrator. In this way, all comments given by either party will be stored in the exact same location in the event that someone else needs to work on the problem at hand and the info in the ticket will be accessible to all parties. The downside of using a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which goes to say that you will have to sign in and out of at least two accounts in order to do a particular operation or to get in touch with the hosting company’s client care team. In case you would like to administer a number of domains and each one of them is hosted in a separate account, you’ll have to use an even larger number of accounts simultaneously. On top of that, it could take a substantial length of time for the hosting provider to process your ticket request.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we are using for our shared web hosting isn’t separate from the hosting account. It’s an essential part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it at any specific moment with only several mouse clicks, without ever leaving your web hosting account. The ticketing system features a quick-search box, which will help you find practically any trouble ticket that you have sent in the past, if necessary. Additionally, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can find out how to solve a given issue before you actually open a ticket. The response time is maximum sixty minutes, which goes to say that you can get swift assistance whenever you need it and in case our help desk support staff recommends that you do something in your account, you can do it on the spur of the moment without signing out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it more efficient to manage everything in one place, so we have incorporated a support ticket system into the custom-built Hepsia hosting Control Panel, which comes with each and every semi-dedicated server account. This will permit you to manage the correspondence with our client support team along with your hard disk drive space, which implies that you will not have to remember additional logon credentials for some other admin dashboard. You will be able to post a new ticket or to check the status of an old one with less than a few clicks while you are browsing the content within your semi-dedicated account. Also, you can search through older tickets using a clever search functionality or take a look at applicable help articles, which contain solutions to commonly confronted challenges. The integrated trouble ticket system is closely monitored 24-7-365 with the maximum ticket response time being just 1 hour, so there’ll always be someone to help you out.