Irrespective of the fact that the hosting service provided by the different companies is approximately the same, every provider has a customized platform with its own modifications and ways to do certain procedures. In such a situation, a big knowledge base would be exceptionally helpful both for persons with zero past experience and for technically competent individuals who will at some point find out how certain procedures are done, but will lose some time in the meantime. The purpose of such a knowledge base is to help make the service quick and easy to use, sparing users loads of time and energy. The result is happier customers, since they can swiftly find the info they desire, and much less work for the help desk support team representatives, because typically most of the inquiries and issues that clients have got are already described in the knowledge base. On the condition that the articles themselves are expertly written and encompass more topics, you’ll be able to discover more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Web Hosting

All shared web hosting that we offer feature an elaborate knowledge base where you can find everything you may ever need to know with regard to your hosting account. Regardless of whether you are intending to set up a brand new database, to forward a domain using an .htaccess file or to create an email address on your desktop PC or feature phone, you can simply check our help articles and all the info that you require will be there. When you visit a certain section of the Hepsia Control Panel, you can see articles that pertain to the features that can be accessed through it. If you’d like to see the whole article collection and get informed about all the functions that Hepsia is offering, or simply to read general info about the web hosting service, you can browse the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We have tried our absolute best to encompass any difficulty that you might possibly chance upon, but if you don’t find what you need, you can always touch base with us, as our help desk team is on duty day and night.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve compiled an elaborate knowledge base for all our current and prospective clients, so in case you purchase a semi-dedicated server account from us, you will be able to find any info that you need at any time. We have numerous educational help articles, which will help you better understand what’s happening in your semi-dedicated account – "What’s PHP?" and "What are file access permissions?" are just 2 examples. Our how-to manuals will help you do anything you like – extract the contents of an archive, import a database, redirect a domain, and so on. Moreover, we’ve also got troubleshooting guidelines, which will permit you to discover what induces a particular problem and the probable solutions for it. In case you cannot send emails or your domain returns an HTTP 500 error message, for instance, you can refer to our knowledge base and recover the problem without delay. You can access the articles through any Control Panel section, as well as through the dedicated Help section.